Terms & Conditions

In the case of warranty claims, Euroluce acts as a representative of the suppliers we sell. Euroluce will manage the warranty claim process on behalf of our customers. The warranty from the manufacturer will vary depending on the product and can be viewed on the product page. All decisions of warranty claims lie with the manufacturer. Please be advised that the warranty does not cover:

• Normal wear and tear, including rust or tea-staining
• Damage caused to the fittings once delivery has occurred or after installation
• If the products are repaired or modified without the proper written consent of Euroluce, by a person other than ELA or it's agent
• Installation, reinstallation, removal, or shipping of faulty and/or replacement goods
• Damage or breakages that occurs during transportation, freight, installation of goods outside of the 48 hour period notified below
• Faults or failures that occur outside of the warranty period
  

Damaged or Missing Goods

Upon receiving your order, we recommend you inspect each item carefully and thoroughly to ensure they match your needs, are undamaged and all parts have been delivered.

If you receive your order and any of the goods are damaged or missing, please email us within 48 hours of the order being delivered with photos of the packaging and what you’ve received. Euroluce will arrange a replacement part if available or a replacement product. If Euroluce requires the damaged part or product to be returned, we will arrange this collection from your address. If Euroluce is notified of damaged or missing items outside of the 48 hour period, an investigation will be carried out and a decision will be made in regards to the replacement of the damaged or missing item/s.

Incorrectly Received Items

If you have received your order and believe it differs from the order your placed, please email Euroluce with the sales order number, photos of what you have received and details of the issue. Euroluce will investigate and rectify the issue accordingly.

Cancellation of Orders

If you wish to cancel your order with Euroluce, please email our sales team with your sales order number and the reason for cancelling. All cancellation must be made in writing. If Euroluce agrees to the cancellation of order, we will advise you of any restocking fees that will be applied to your refund. Any refunds will be made to your original payment method.

Returns

If you have received your order and have changed your mind or no longer require it, please email our sales team with your sales order number and the reason for the return.

If Euroluce agrees to the return of the order, we will advise you of any restocking fees that will be applied to your refund and other terms and conditions that apply.

All items being returned must be in original and resalable condition. All original packaging must be present with the product being returned and must be in original condition. This includes no ripped or damaged boxes and no writing on the packaging. The product cannot have been used or installed and uninstalled.