FAQ

Please visit our Terms & Conditions page to review our policy. If you have any questions, please contact our team and we will endeavour to assist you

This is dependant on the reason for return. Please contact our internal support team for further discussion about your return

Please email internal support team with your order number and a photo of what you have received and our team will respond

Please email internal support team with your name and order number prior to dispatch, who will advise on the next steps

Unfortunately not, however we can place an additional order to be sent with your first if you contact our internal support team prior to the original order being dispatched

We accept Visa, Mastercard, Apply Pay and Afterpay

Please email internal support team with your order number and a photo of the damage within 48 hours of receiving your order and one of our internal support team will get back to you

This is simply the scale of how 'White' you wish the light to look

It is the measurement determined by the angle at which light emits from the face of light source. These are shown in degrees any from 1° to 360°

The industry standard has IP44 as the benchmark for outdoor lighting. However, for more exposed lighting or harsher environments IP54 - IP65 is recommended

This is the rating given to lights to determine their suitability to be used in specific areas. The first digit of the IP rating is indicative of the level of protection against solid matter and the second digit iis for the level of protection again liquid matter

An intergrated lighting profile that incorporates different modules, which provides a flexible design and outcome

Predominantly our manufacturers are European, with worldwide name recognition. Our specialist lighting solutions manufacturer is located in Australia

Please internal support team with your order number and a photo of the damage within 48 hours of receiving your order and one of our team will get back to you

We have 3 lovely showrooms in Sydney, Melbourne & Brisbane

Please view our Contact Us page to see the opening times for your local showroom

Of course you can!

Unfortunately not, we have a selection of our decorative, architectural and outdoor lighting ranges on display. If you were looking to see a particular product, contact our internal support team who will be able to advise

Discounts may be available for designers, architects and wholesalers. Please contact us with the product or products you're after and the quantity and our friendly team will advise

Yes, all our products come with a manufacturers warranty. Please visit our Terms & Conditions page for more information

Each manufacturer may be different. Please visit our Terms & Conditions page for more information

Please contact us with photos and/or a video of the issue with your light along with your order number and any other information you have. Our internal sales team will respond with the next steps

Yes, we are proud to offer a repairs support service. Please contact our internal support team to progress this enquiry